Hertz UAE partnered with Tomorrow's Journey to modernise its entire rental operation by replacing outdated legacy systems with a fully digital, scalable, and automated rental platform, built on JRNY.
The transformation eliminated manual processes, reduced operational overhead, and introduced the region’s first fully digital rental journey, allowing walk-in bookings to be completed in under 10 minutes, a reduction of 75% in customer waiting time.
Hertz UAE faced significant limitations with its legacy rental system, which was difficult to update, upgrade, or integrate with modern tools.
This led to:
• Manual, paper-based processes
• High operational overhead
• Lengthy customer wait times
• Delayed customer updates
The project delivered a fully integrated digital rental platform, enabling:
73% reduction in customer wait times:
Cutting the average transaction time from 35 minutes to just 10 minutes.
Eliminated Manual Processes:
Automating invoices, payments, and contract openings.
Automated processing of fines & tolls: Cutting manual handling from 10 minutes to zero and no longer missing customer charges.